Subscription & Cancellation Terms

1. Subscription activation

A subscription begins when payment is accepted or on the start date shown in the order confirmation. The plan description identifies included requests, response channel and any consultation time. Unused requests or time do not roll over unless expressly stated.

2. Recurring billing authorization

By starting a subscription, the customer authorizes the disclosed recurring charge to the selected payment method until cancellation. Applicable taxes and approved changes may alter the total. We will provide advance notice of material price changes where required.

3. Billing frequency and renewal

Monthly plans renew each month on or near the original billing date. Other billing intervals will be clearly shown. A failed payment may result in retry, notice, suspension or cancellation.

4. Included and excluded work

A “standard request” is a task reasonably within the published plan and confirmed by us. Complex projects, regulated professional work, emergency response, extensive revisions, third-party charges and work outside the plan require a separate quote.

5. Customer cancellation

Customers may request cancellation at any time through support@pinnaclenexus.us. Unless applicable law or checkout terms require otherwise, cancellation stops the next renewal and access continues through the already-paid billing period. Requests should be submitted before the next billing date.

6. Refunds for subscriptions

Fees for an already-started billing period are generally non-refundable after included support has been made available or used, except where required by law, where we fail to provide the agreed service, or where the applicable EU withdrawal rules provide a remedy. We may issue discretionary credits without creating an obligation to do so in future cases.

7. EU consumer withdrawal

Eligible EU consumers may have 14 days to withdraw from a distance service contract. If the customer expressly requests immediate performance during that period, the customer may owe a proportionate amount for service already provided. The right may end after full performance only with the acknowledgments required by law. See EU Withdrawal Rights.

8. Suspension and termination by us

We may suspend or terminate for nonpayment, abusive conduct, unlawful instructions, security risk, repeated scope violations or material breach. Where reasonable, we will provide notice and an opportunity to correct the issue. Any legally required refund will be provided.

9. Changes to plans

We may change future plan features or pricing. Material changes will apply prospectively with notice. The customer may cancel before the changed renewal.

10. Data and handover

After termination, access to subscription-specific workspaces or tools may end. Customers should export materials they are entitled to retain before access expires. Retention and deletion of personal data follow the Privacy & Cookie Policy.

11. Contact

Cancellation and billing support: support@pinnaclenexus.us. Include the customer name, subscription and enough information to locate the account, but never send full card details.